Support
Complaints & Dispute Resolution
We take complaints seriously and aim to resolve them fairly and promptly.
How to raise a complaint
Account holders should raise complaints through in-app support so we can securely access the relevant account details. Prospective customers and members of the public can use the Contact page, choosing the most relevant inquiry category.
What happens next
Your complaint is recorded, reviewed by staff who were not the subject of the complaint, and answered in writing. If you are not satisfied with the response, the complaint is escalated for senior review.
Response times and external remedies
To be confirmed: Confirmed acknowledgement and resolution timeframes, and any external dispute-resolution body applicable to Dominion's verified legal status, will be published here once Dominion's regulatory position is confirmed.
Until Dominion's legal and regulatory classification is verified and published, no ombudsman, regulator, or statutory redress scheme is named here.