FAQs

Frequently asked questions

About Dominion

What is Dominion Investment Bank?: Dominion is a crypto holding bank: a financial services platform combining a traditional banking-style account experience with digital financial infrastructure, including digital assets, portfolio services, tokenization, and collateralized credit. Dominion does not describe itself as a licensed bank or regulated investment firm unless that status is verified and published on the About page.
Is Dominion a licensed bank?: Dominion's legal and regulatory classification will be published on the About page once verified. Until then, no licensing, deposit insurance, or investor-protection claims are made.

How does registration work?: Register with your email and choose Personal Banking or Business Banking. Registration creates unfunded accounts. Activation requires completing identity verification (KYC for individuals, KYB for businesses) and administrator approval.
What documents do I need?: Personal customers: government-issued photo ID, proof of address issued within the last 90 days, a selfie for identity matching, and verified phone and email. Business customers: certificate of incorporation, proof of business address, tax identification number, and operating authority such as a board resolution.

What currencies and jurisdictions are supported?: Only currencies and jurisdictions configured in the live platform are supported. The Eligibility & Jurisdictions page explains the current policy; the authenticated application shows the currencies actually available to your account.

How do deposits and withdrawals work?: Once your account is approved, you fund it using a supported method shown inside the application. Deposits are credited only after payment verification; a receipt or screenshot alone does not confirm a payment. Withdrawal requests are reviewed before release.
What fees apply?: Applicable fees are published on the Fees & Charges page once confirmed, and any fee is disclosed before you confirm a transaction.

How are digital-asset transactions processed?: Deposits are credited after the required network confirmations and platform verification. Withdrawals are reviewed before release. Only assets and networks configured in the platform are supported — sending on an unsupported network can cause permanent loss.
What are the risks of digital assets?: Prices are volatile, blockchain transfers are irreversible, and network conditions can delay transactions. See the Risk Disclosures page for detail.

How does crypto-collateralized lending work?: Eligible customers pledge supported digital assets as collateral and apply to borrow against them under published product terms (loan-to-value ratio, interest, fees). Approved loans are funded from the institution's own capital.
How are loans approved?: Every application goes through underwriting against the published product terms. Holding collateral or a large portfolio does not guarantee approval.
What happens if my collateral value declines?: Your loan-to-value ratio rises. Product terms may trigger a margin call requiring additional collateral or partial repayment; unmet requirements can lead to liquidation of some or all collateral.

How can I contact support?: Prospective customers can use the Contact page. Account holders can raise support tickets inside the authenticated application for account-specific help.

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